Common questions

Fill in the sign-up form on the Radex seller portal. Our team reviews it, agrees your rates with you and activates your login.

No. Individual sellers and small home businesses can ship with Radex. We need your CNIC and the bank account the cash should be settled to.

At portal.radex.pk. If you have forgotten your password, contact our team.

In the seller portal, add each order with the customer's name, full address, phone number, weight and any COD amount, or upload all your orders from a spreadsheet. Then print the labels and stick one on each parcel.

COD for everyday online orders, Overnight when the order is urgent, Detain when your customer would rather collect from our office, and Overland for heavy or bulky parcels where price matters most. See the service comparison.

Yes. A Radex rider collects booked parcels from your shop, home office or warehouse.

Cash, weapons, drugs, flammable or hazardous items and anything illegal to carry. The full list is in our terms and conditions.

You enter the amount to collect when you book. The rider collects exactly that amount from your customer at delivery, and we settle it to your bank account with a statement.

Cash collected is settled to your bank account on the schedule agreed when your account is opened. Each settlement comes with a statement listing every parcel, charge and return.

Yes. Your statement shows the cash collected, the delivery and return charges, and the net amount paid to your bank.

The parcel is returned to you. The return appears in your portal and on your statement.

The rider marks the delivery as attempted and we try again or contact you. Updating the address or phone number in time usually saves the delivery.

Enter the tracking number from your order SMS on our tracking page.

Please contact the store you ordered from. The seller can update the order with us.

Bring the tracking number and your ID to the Radex office shown in your tracking, and pay any COD amount at the counter.